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Date Last Reviewed:
04/07/2008

Lab and Smart Classroom Software Installation

ITS Software Installation Form

ITS Lab Operations provides installation service for course or discipline specific software in ITS managed computer labs and smart classrooms. The following must be submitted to the ITS Helpdesk in TS 114 for license verification and installation scheduling:

1. Original copies of the software (Network installation friendly or Lab Pack versions are recommended for Lab installations)
2. Number of seats/copies requested
3. Proof of purchase and/or licensing information for the requested number of installed seats/copies
   1. The requesting department is responsible for purchasing software (obtaining license)
   2. "Free" software still requires verification (see company site or media to obtain this information)
4. All installation documentation
5. Special installation instructions (if none, a default installation will be performed)
6. Location of software installation e.g. Server, Workstation, Room, etc.
7. Software availability start and end date if before the start of the next academic year
8. Designated departmental testing and approval agent
9. Completed ITS Software Installation Form (one software application per request is necessary)

A lead-time of 60 working-days before the beginning date of the semester of requested software availability is required. Installations times can vary due to factors such as software size, complexity, and volume of installations. While every effort will be made to ensure timely and dependable installations they cannot be completed if the requested software adversely affects current production software.

Software Installation Rates

No charge if ALL documentation and software is received before the 60 working-day semester deadline. See the ITS Rates Page for installations after the semester deadline.

We cannot guarantee timely installation for software received with less than 30 working-days lead-time and will be made available for the following semester unless otherwise instructed.

Once licensure has been verified, the software will be scheduled for installation and a tentative installation time-line consisting of application development, integration and functional testing, departmental verification and final release into production will be developed. Major changes to the initial requested installation will affect the tentative time-line and will require that change requests be in writing. Software will be scheduled for installation on a “First Come – First Installed” basis.

The final release into production will require the agreement by signature by the designated departmental approval agent. After departmental approval the software will be made available in production and ITS Documentation Services will retain a copy of the original media and the original media will be sent back to the requester.

The project will then be closed, and further support issues will be supported by the ITS Helpdesk.